Seek balance in the pursuit of our goals for all our stakeholders Inspier sustainable community development.Empower our teams in seeking innovation & creative solutions. Deliver Authentic Cebuano Hospitality.
VISION
We are pioneers of innovation; we are a brand of our own. To be the hotel of choice for inspired connections & authentic experience.
MAAYO GOLD STANDARD
WE SPEAK THE MAAYO WAY - Maayo employees are well-spoken, respectful and clear when speaking and writing. This is shown in the way we speak and carry ourselves. This also includes creating / Responding to emails. Remember the TD33 Rule - We think before we speak or send an email and we are particular about attention to detail. - We are enthusiastic and professional when we talk both in and in answering calls.
WE MAKE A POSITIVE FIRST IMPRESSION - We Pffer warm, genuine smile and eye contact to our internal and external guests by proactively approaching greeting, offering help and bidding farewell. farewell. Rember the 5- and 10 - Foot rule. - We project a positive and professional body language - We are punctual at all times.
WE MAKE IT PERSONAL - Provide personalized service by calling guests by name when possible (Make sure to properly address the guests) and remembering guest's preference (Applies to returning guests). - We make it personal but we make sure to avoid being too familiar or too close, guest fraternization is not allowed.
WE SAY IT RIGHT - When asked for directions, we guide the guests to their destination whenever we can or show the way with an open hand, never pointing. - We respond to guest's request with correct information or obtain assistance if we don't know the answer. - We are knowledgeable about the products and services that we offer. these include the hotel and medical facilities, amenities, prices, packahes, operating schedule, etc.
WE TAKE PERSONAL RESPONSIBILITY - We show ownership when a guest addresses us with a concern, even if it is not part of our duty/ responsibility or we politetly send the guest to the person who can better assist them. - When assisting guests with an issue/concern, we offer an expected time for the issue/concern to be solved and follow up with the guest after to make sure that they are satisfied. - We ask if we can be of further assitance when closing interactions with guest. Politely thank guest for their business at the end of every interaction.
WE KEEP A PROFESSIONAL APPEARANCE - We take care of ourselves by maintaining proper gromming and personal hygiene - We wear clean, complete and well fitted uniform - We positively represent Maayo in public in social medicva
WE ARE TACTFUL - We are discreet and we keep private information to ourselves. Conversations regarding Maayo's guests, confidential and internal matters are avoided at all times.
WE PROMISE UNOBTRUSIVE SERVICE - Service should never interfere with guests privacy or comfort.
WE TAKE PRIDE AND ENJOY OUR JOB - Happy Employees = Happy guests. - We can provide the best service when we take pride and are happy with our job
WE CARE (We live by Maayo's core Value's CARESS)
C - COMPASSION - We go out of our way to be nice to people & build athentic relationships. We can be nice to people while still give honest feedback & hold each accountable.
A - ADAPTABILITY We are ready to adapt to changes. We are flexible
R - RELIABILITY You can count on us because find ways. We are resourceful; we have a sense of responsibility; sense of ownership and we take accountability for the things that we are responsible.
E - EXCELLENCE For any action that we do, it should be resulted to excellence. We challenge ourselves to grow both personally and professionally not only in our department but also in other departments. Strive to be better in whatever field, always trying to improvie. We constantly evaluate ourselves and think of ways to improve, it's life a cycle: you push yourself to become a better version of you. Even if you are assigned a small thing. Wheic may not mean a lot but you give your 100% to make it excellent.
S- Synergy Interconnectedness we (hotel and medical) work as a team, we are both Maayo we should complement each other , and we make each other stronger otherwise we are two different entities but we are sister companies and should serve as a support system for each other. Whatever their weakness is we support them and vice versa. Stronger togethener!
S- Social responsibility When we say synergy, it's not a one-way process that we are always taking or giving something, it's two-way process and it goes to the next core value which is social responsibility. We can also give something to the community for example, supporting our local producers who make local teas, draft beer, etc. The synergy is we help them grow at the same time; they are also giving us products that will help us make our brand. The synergy is we work together, we help them and they also help us back.